Clear Instructions Help for a Smooth ExperienceThis is something many of us have struggled with for a long time. How to properly sign a bay so that it’s clear enough…
Author: pelcocanada
Let People Know Your Business is OPEN FOR BUSINESS
The situation in most of Canada now is such that traffic is returning to normal levels. In fact, people are telling us they believe the number of vehicles on the…
Without a Doubt, Things are Changing
I’ve spoken with many of you over the last little while. Conversations have included talks about closings during the first few months, how to safeguard customers and employees, how are…
How You Acknowledge and Handle Customer-Related Problems Can Have Lasting Effects
Occasionally we get calls from a car wash customer with a complaint about our car wash. They’ve seen our name or phone number in small print on a sign and,…
TECHNICAL LANGUAGE CAN BE A REAL PAIN
Do you struggle with getting the help you need?I wouldn’t call myself a computer guy. Of course, I use them at work and at home. The programs are ones of…
BUSINESS IS NOT AS PER USUAL
By now you’re all receiving notices from various suppliers and organisations about what they are doing and if and for how long they are open. Currently, Pelco is open for…
SAFETY AT THE CAR WASH?
We haven’t addressed this subject much, but it’s a critically important one. No one wants to have a customer get injured at their wash and experiencing an injury for yourself…
YOUR INTERFACE WITH YOUR CUSTOMERS
The way you and your customers interact in one way is through your meter boxes. They use them to pay you the money to use your wash. They select the…
2020, TWENTY TWENTY, TWO THOUSAND TWENTY, DEUX MILLE VINGT!
Whichever way you say it, as the joke goes; We’ve never been here before. What does the future hold for professional vehicle washing? Sub compact cars, small, midsize, luxury cars.…
Observances for December 2019
This is a special month in Canada and indeed around the world. Different cultures are celebrating their special events. We live in a very multicultural Country and there are a lot…